Awards, Accreditations and Best Practice

Our commitment to excellence and best practice is recognised through independent awards and accreditations by clients, stakeholders, professional bodies and national and international organisations.  This gives you the peace of mind that our team deliver value and excellence.

The awards and accreditations below will reassure you that:

  • service quality meets or exceeds international standards and is consistently high across every aspect of the customer journey;
  • there are appropriate protections in place for your privacy, physical safety, handling of complaints, our staff competence and supervision, etc.;
  • there is an opportunity to feedback and have input into our services and you can expect to participate in the planning of your event with us;
  • we have an appropriate level of organisational proficiency and reliable processes in place to continually improve the quality of services we deliver; and
  • we are committed to excellence and quality improvement

Queen's Award logoQueen’s Award for Enterprise:
International Trade 2012

The Queen’s Awards for Enterprise are awarded to UK organisations that demonstrate outstanding achievement in the categories of innovation, international trade and sustainable development. The awards are made annually by Her Majesty The Queen and judged to a demanding level.

 


Meetings & Incentive Travel (M&IT) Awards:
Gold and Silver 2011-2017

Best UK Management Training Centre
(Gold) 2011 – 2014, (Silver) 2015, (Gold) 2016, (Gold) 2017

Best Conference & Banqueting Staff
(Gold) 2012, (Silver) 2013, (Gold) 2014, (Silver) 2015, (Gold) 2017)

Best Academic Venue
(Gold) 2017

Meetings and Incentive Travel is one of the major event journals of the event industry. Every year it asks event organisers to vote for their preferred suppliers in 19 categories.


Best Companies to Work For:
One star status 2016Best Companies one star status logo

Best Companies Accreditation follows the elite ‘Michelin style’ star rating system for organisations that demonstrate high levels of employee engagement. Based on staff
feedback, organisations receive a Best Companies index score which will determine their star rating compared to a fixed standard. One star is first class, two stars are outstanding and three stars are extraordinary.


IACC Certified and Exclusive Meeting Venue

The Møller Centre is a certified IACC meeting and conference venue. Achieving IACC certified venue status is a clear point of difference and benchmark for what a meeting venue should aspire to. There are less than 400 venues worldwide which meet the exacting standards of IACC and our venue is a member of this exclusive group. We strive to elevate the meetings experience through everything we do.

www.iacconline.org/v/moller-centre-the

 

 


IACC Code of Sustainability: Gold 2012 – 2016

The International Association of Conference Centres (IACC) is a not-for-profit, facilities-based organisation whose mission is to assist members in providing the most productive meetIACC logoing facilities around the world.
By signing the Code of Sustainability, IACC members agree to support IACC’s Environmental Policy, to adopt the tenets of the code, and to join other members in an association-wide effort to continually strive for greater sustainability.

IACC recognises three tiers of participation and we are please to have retained our Gold status, achieving 85% of the Code. Find out more about IACC’s environmental initiatives.

 


ISO14001 Environmental Management

ISO 14001 logoThe Møller Centre’s Environmental Management System (EMS) has achieved the internally recognised ISO14001 certification. The EMS provides a framework to help businesses reduce environmental impact as well as grow sustainably.

 


 BDRC Continental VenueVerdict: Gold Standard 2009 – 2016Venue Verdict Gold standard logo

BDRC Continental VenueVerdict is a real time customer feedback and competitor bench-marking system which provides the intelligence required to make service improvements for bottom line impact.

The VenueVerdict Gold Standard Accreditation is given to those properties recording a twelve-month Net Promoter Score of +70 or higher, from 40 or more Business Event Host responses.

 


Hospitality Assured Premier Accreditation and Highest Scoring Organisation Award 2009, 2011, 2014 and 2015


Hospitality Assured
is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. Accredited businesses follow world class processes, customer service standards and employee engagement. We have taken part in the assessments since 1999.

 


Venues of Excellence Best Residential Venue 2012 Image result for venues of excellence

Venues of Excellence (formerly CCE)  represents specialist conference centres at the top end of the meetings sector, providing excellent quality events, in a dedicated environment, at all-inclusive rates.

 


Find out more about the people behind the awards and accreditation that make it all possible.