Hospitality Assured will assess the Møller Centre team in January against the quality standards created by The Institute of Hospitality, designed specifically for customer-facing businesses.
Rebecca Boyd, Guest Services Manager at Møller, explains, “the Hospitality Assured accreditation is one of many independent assessments we undergo every year to reassure our clients that service quality meets or exceeds international standards and that we continually challenge and stretch ourselves to improve.”
Hospitality Assured’s assessors have industry wide experience and the biennial assessment process aims to give companies accreditation for employee engagement, reaching customer service standards and following world-class processes. The framework by which the Hospitality Assured assessment is performed consists of nine steps to assess and benchmark a company on.
Stuart Websdale, General Manager at the Møller Centre added, “We strongly believe that the Hospitality Assured assessment and accreditation helps improve staff engagement and assures customers of our Best Practice policy and our promise that they are at the heart of everything we do.”
Hospitality Assured is the quality standard created and licensed by the Institute of Hospitality specifically for customer led, service orientated, hospitality businesses. With our support the Hospitality Assured process enables and encourages businesses to look at their operation through the eyes of the customer at every level of the organisation, identify what is great about your customer service and what can be improved.
The nine steps of the standard are the framework which our assessors use to measure service quality and benchmark. Businesses then use this information to monitor their progress towards achieving customer service excellence and optimising organisational performance.