Reception renovation to improve clients’ experience

Posted: 28th February 2017 Tags: Best Practice

Throughout December and early January, our Reception and lobby area underwent a renovation to improve the client journey and staff working environment.

Following a study of working practices and customer check-in experiences, the improvements to the design offer a more welcoming and personal experience for clients’ check-in and have allowed us to introduce a more efficient express check-out service.Picture of woman behind a newly built reception desk

Darren Chamberlain, Deputy General Manager, explained “The Reception is the heart of our Centre, so it’s really important to get it right for our clients. Our guests have significantly benefited from these changes and we’re delighted to say we’ve had some really positive feedback, especially about the quicker check in times. The new area is modern, welcoming and fits architecturally with the rest of the Danish designed Centre and the Hans J. Wegner Lounge.”

The refit has included an enlarged gift display cabinet, selling a range of executive leadership development books and resources written by our leadership Faculty alongside luxury gift items.