The Møller team has achieved a record customer service rating for July-September 2019. We achieved Gold Standard from VenueVerdict, part of BVA BDRC, one of the UK’s largest independent market research consultancies. Our target is +86, and we achieved +98. BVA BDRC calculate our Net Promoter Score which measures willingness to recommend us to others.
Our target is +86, we achieved +98
Speaking to Møller News, Darren Chamberlain, Centre Manager said, “This recognition highlights the team’s massive effort and commitment to consistently delivering exceptional customer service and putting our customers at the heart of everything we do. The team live and breathe our Values of trust, integrity, team and constant care I would like to thank everyone for their hard work, dedication and phenomenal effort which has resulted in this record rating for us.”
Net Promoter Score is not a percentage, it can range from -100 (all clients are detractors) to +100 (all clients are promoters. It is not a direct measure of satisfaction per se as it is based on the “Likelihood to Recommend” question.
The VenueVerdict Gold Standard Accreditation is given to those properties recording a twelve-month Net Promoter Score of +70 or higher from Business Event Host responses in the twelve month period January to December. Furthermore, each twelve-month period requires 40+ responses with at least ten responses per calendar quarter, or 50+ responses with at least ten responses in three calendar quarters and at least one response in the remaining calendar quarter.